Samsung Argentina reinforces its commitment to after-sales service in the country with three campaigns that seek to focus on the user and their experience with the brand's service channels. In this way, Samsung reaffirms its leadership with initiatives that prioritize quality, transparency and security of service.

"With these campaigns we seek to reinforce the importance of always choosing Samsung's official channels in Argentina. Our commitment is to provide a transparent, safe and quality service, backed by global standards. Originality is key to ensuring interventions with new and original parts, certified technicians and the experience of official service. In addition, we have digital channels available every day and we offer self-repair and maintenance options for the greater convenience of our customers.", he said Maximiliano Martello, Director Customer Satifaction en Samsung Electronics Argentina.

Repará Original: More quality with official parts and factory processes

The campaign Original Repair seeks to raise awareness about the importance of carrying out repairs on the official Samsung network. Official Service Centers offer an experience that meets quality standards comparable to factory processes. Each step is designed to ensure that the devices are delivered in optimal conditions after their technical intervention.

The repairs carried out have new and original parts, processes aligned with global factory standards, technicians certified by Samsung, quality control at the end of each service and an official guarantee for 60 days.

The campaign also highlights the national network of more than 135 service centers prepared to serve customers throughout the country, reinforcing that original products must receive care consistent with their quality.

Discover more by entering https://www.samsung.com/ar/support/official-service-center/ y https://www.samsung.com/ar/support/official-repair/ .

Original Attention: A more agile experience

Original Attention promotes the use of digital after-sales channels, which allow queries to be resolved and services managed without the need to physically travel. Official care integrates technology, certified specialists and digital tools to offer an outstanding experience.

Users can communicate via LiveChat and WhatsApp every day from 8 a.m. to 11 p.m. to check the status of a repair, perform a remote diagnosis, obtain warranty information, speak with an expert, schedule an appointment for technical service, access official tutorials and step-by-step guides, and much more.

This campaign seeks to highlight faster digital attention available from anywhere in the country. To know more details you can go to: https://www.samsung.com/ar/support/official-online-contact/

Be Original: Kits for self-repair and self-maintenance

The third campaign Se Original, reinforces the availability to purchase official self-repair kits for cell phones and original spare parts for the maintenance of household appliances, available through Samsung Shop, the brand's official online store, and Samsung Shop App, the official application of the digital store.

The customer can purchase original Samsung spare parts to carry out their own repair of Galaxy cell phones, in addition to accessing manuals and videos to help them during the process. These kits allow you to carry out the repair safely, using parts that are 100% compatible and certified by Samsung.

On the other hand, you can also find original accessories and spare parts for appliances, with guarantee and perfect compatibility, and the practicality that only Samsung can offer.