New digital trends demonstrated the critical role of communications services in times of crisis and 74% of smartphone users perceive that mobile networks have worked equally or better during the COVID-19 crisis. .

Top 5 behaviors that are here to stay

1. Networks redefined: Networks will be valued. 6 in 10 people say that staying connected during the crisis is not only important now, but in the future too.

2. Autonomous commerce: 6 in 10 predict that deliveries will be made by automated drones or driverless cars, due to the growing demand for contactless interactions.

3. Workspaces without limits: after working away from the office. 7 out of 10 professionals warn that teleworking will be the new normal.

4. Synchronous care: 6 in 10 respondents in the United States and the United Kingdom predict that online healthcare will become more popular than in-person visits.

5. Virtual experience economy: Augmented and virtual reality and applications (AR/VR) could evolve into new engaging travel, social or educational service offerings. 6 out of 10 respondents say that virtual reality will allow us to have the experiences we want, even in isolation.