Of the May 11 to 13, the Argentine Chamber of Electronic Commerce (CACE) will carry out a new edition of Hot Sale, one of the most relevant eCommerce events in the country, which will bring together hundreds of brands with special promotions, exclusive discounts and financing options in multiple categories. With millions of users ready to buy, planning and deciding quickly will be key to not miss opportunities and make smart purchases.

In this scenario, CACE summarizes the keys to effective and timely purchases:

Before buying: how to prepare so as not to miss opportunities

• Register on Hot Sale official website (https://www.hotsale.com.ar/suscribite /) to be among the first to receive news.
• Follow the official Hot Sale accounts on Tik Tok (@hotsalearg), Instagram (@hotsalearg), X (HotsaleArg) and Facebook (Hot Sale Argentina) to stay up to date with the latest news and offers from the event.
• Verify which payment methods offer financing facilities, such as payment options in installments with and without interest.
• For security reasons, access the stores participating in the event only through the official Hot Sale website (hotsale.com.ar) .
• If you find a product of interest, buy it right away. If you decide to come back later, it has most likely already been sold. The offers, in many cases, have a limited stock.
• Building a list in advance helps avoid impulsive purchases and take better advantage of discounts.

During the purchase: what to look for before paying

• Reviewing shipping costs and times before paying can avoid surprises and delays. These options may vary depending on the product being purchased and the geographic area in which the buyer is located.
• If you choose a cash payment method to pay for the purchase, do so as soon as possible so that shipping is not delayed.
• To track correctly, it is important to write down the order number and shipping tracking code when closing a purchase, to be able to track the package.
• Check the exchange and return policies of each store to know the possible options if you are not satisfied with the product.
• If you have any problems with the purchase, contact the company in question directly so they can help you resolve it.

How to avoid scams during the Hot Sale

• To avoid fraud, always enter the stores from the official Hot Sale website (hotsale.com.ar). This assures buyers that it is not a fake page.
• What to watch on the screen:
  • Before paying, verify that the page is secure: it must have “https” and the yellow lock icon at the bottom right of the browser when making the payment. This confirms that the website you are visiting is secure.
  • It is important to check the reputation of the site and seller.
  • Clear data: You have to look at the contact information, because if it is strange or comes from a country that has nothing to do with the brand of the product, then it is not reliable. The clear data would be: physical address, telephone number, CUIT, company name, as well as the site policies: exchanges, returns and shipments.

Good practices to buy with confidence

In principle, an excellent practice is to verify that the URL is correct, typing it directly in the browser, instead of reaching it through links available from third-party pages or emails. On the other hand, when purchasing, share only the necessary data: if a site asks for unnecessary information, it is better to be suspicious.

Additionally, it is important to keep a written record of purchases. In this way, the information that the establishment sends about the order is preserved, as well as the name, business information and legal terms. As a precaution, it is recommended that you retain this information until the product warranty period ends.

How to make a claim at the National Directorate of Consumer Protection

If there are problems with the purchase, users can complain and are protected by the current regulations of the National Directorate of Consumer Protection. To make a claim, it is necessary to have the available documentation linked to the good or service purchased, such as an invoice or purchase receipt, warranty certificate, contract, estimate or service order, since this data will be useful during the conciliation hearing.

Complaints can be managed through the official website of the National Directorate of Consumer Defense at argentina.gob.ar, by telephone at 0800-666-1518 or by email at consultations@consumidor.gob.ar, Monday to Friday from 9 a.m. to 6 p.m.