The Rheem company highlights the importance of Customer Service and After-sales Service as its added value.

Multiple points of contact

Rheem has 3 direct communication channels with the client: through 0810-888-6060, where it also answers Saiar and Sherman's queries, via email to servicioalcliente@rheem.com.ar or through their web pages www.rheem.com.ar, www.saiar.com.ar y www.termotanquesherman.com.ar

As Iván Montaña, Head of Technical Service of the company, explains, "Rheem gives a lot of importance to the After-Sales service. We always emphasize this provision. We have customer service where we receive all after-sales and pre-sales calls and we have a fairly wide channel to answer questions from the technicians themselves, installers, architects, to the consumer."

Quality and testing

"All queries are centralized in customer service and then are referred according to each case. If it is a technical call, it is referred to our sector where we are five people who are constantly supervising the responses, both to users and to businesses. The importance is in the quality control of the equipment where 100% of it is tested until reaching the final assembly line. It is an extremely important point because we assure the market of a product of the highest quality and highly tested," explains Montaña.

In the After-sales service, consultations on installation and sizing take priority, which is a very particular issue for each home. Having an installation that was not carried out by a registered person can lead to problems such as: turning on, turning off due to wind, installation, operation and durability. For this reason, it is essential to carry out the installation with professionals registered as gas installers.

Rheem's After-sales service is characterized by the high quality of the professionals in charge of it, who resolve the problems that arise by responding to the service standards imposed by the company. "The product leaves the factory with such exhaustive quality control that there are practically no service problems. Likewise, when a case arises, we function in a completely excellent way. Customer service is our great distinction" concludes Iván Montaña.